Setting Up a Grievance Management Committee

What are the key signs of a brand’s downfall? The lack of feedback, unresponsive, and zero acceptance/resolution of customer grievances put up after using. When you’re active in the market, it is obvious that sometimes things will not favor you. Whenever a client reports complaint, the prime motive should be instant action on it. Without immediate resolution, the credibility of the brand policies would begin to depreciate.

Setting Up a Grievance Management Committee

To make it easy, provide a complaint resolution section on the website itself. Include details related to the complaint and consumer. This would help in maintaining the future record of the client. While resolving the complaint, staying in touch with the client by notifying him for it could keep you away from unwanted hassle. By following the module, you’d be successful in maintaining the reputation of the website.